Role: Setting business goals, growth strategies, and market positioning. Overseeing sales, service, and parts departments for efficiency. Recruiting, motivating, and developing staff across all departments. Ensuring high customer satisfaction and retention. Managing relationships with brands, suppliers, and investors. Driving vehicle sales, service revenue, and brand awareness
Role: Successfully running an efficient and customer faced sales department undertaking all aspects of stock control, sales preparation, advertising, marketing an efficient and profitable department.
Role: Successfully running an efficient and customer faced service department. Handling customer inquiries, complaints, and service requests. Maintaining high levels of customer satisfaction and loyalty. Supervising and motivating service staff, including technicians and advisors. Recruiting, training, and developing team members
Role: Ordering, stocking, and managing parts to meet demand. Selling parts to retail and trade customers, ensuring satisfaction. Managing and training staff within the parts department. Ensuring proper storage, and handling of parts. Working closely with service and sales departments for smooth operations.
Role: All areas of light commercial vehicle diagnostics, repair and maintenance. Qualified MOT tester. Supporting other members of the service team and the service manager. EV level three qualified.
Role: Undertakes all levels of light commercial vehicle and car repair, diagnostics and maintenance. Mentors the apprentice technician.
Role: Understanding needs & providing expert advice. Showcasing, demonstrating, and arranging test drives. Discussing pricing, finance & warranties. Handling paperwork & ensuring legal standards. Building relationships for repeat business. Ensuring vehicles & displays are well-presented.
Role: All areas of light commercial vehicle diagnostics, repair and maintenance. Qualified MOT Tester. Supporting other members of the service team.
Role: Learning the role of vehicle technician on the job in a busy service workshop environment.Undertaking a college apprenticeship of light motor vehicle repair.
Role: Greeting customers, understanding their vehicle needs, and providing expert advice. Booking service and repair work efficiently. Providing accurate quotes for repairs, maintenance, and additional services. Liaising with technicians to ensure work is completed on time. Keeping customers informed about progress, costs, and any additional repairs needed.
Role: Cleaning and detailing sales vehicles to showroom standards. Preparing vehicles for handover, ensuring they meet presentation standards. Maintaining a pristine vehicle display for sales appeal. Coordinating the movement of stock vehicles between locations. Organizing vehicle transportation to and from suppliers or customers.
Role:Driving fleet sales & securing new business opportunities. Building strong relationships with corporate & fleet clients. Identifying new markets & business prospects. Providing tailored fleet solutions. Managing accounts to ensure top-tier customer satisfaction